Radiology Appointments Clerk
The closing date is 21 June 2026.
Successful applicants will require a satisfactory enhanced disclosure from the Criminal Records Bureau. They may be part of our very friendly, hard-working, forward-thinking Radiology Appointments Team. Two full-time vacancies and one part-time position are available in the Radiology Department.
The department provides a 7‑day imaging service, so the role involves working across Whiston Hospital and St Helens Hospital. Evening, weekend, and bank holiday duties on a rotational basis may also be required.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The successful candidate will work as part of a well-established team to ensure the smooth running of this extremely busy department, booking appointments for a wide range of radiology procedures including Ultrasound – obstetric and general, CT, and MRI scans.
Applicants should be very hard‑working, enthusiastic and well‑motivated, with excellent organizational and communication skills, be able to work under pressure and to tight deadlines in a very fast‑paced, ever‑changing environment. An excellent telephone manner is a must and a high level of computer literacy is essential.
Job responsibilities
KEY DUTIES
* Make appointments following appropriate imaging services pathways.
* Register patients on relevant Trust Information System or update details if patient already registered.
* Enter referrals promptly onto computerized Radiology Information System using waiting list coding.
* Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two‑week cancers.
* Send out partial/full booking letters as appropriate.
* Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
* When the patient is in contact with the appointment office:
o Ask the appropriate clinical questions to assess appropriate preparation and time slot.
o Discuss with the patient a mutually convenient date and time.
o Book the appointment on the Radiology Information System.
o Send an appointment letter, appropriate literature and preparation to the patient.
* Arrange appointments for inpatient referrals:
o Book appointment on the Radiology Information System.
o Liaise with the ward to arrange patient preparation and mode of transport.
o Access ADT to locate patient.
o Book porter on the Radiology Information System.
* General telephone enquiries relating to patient requests to re‑arrange or cancel appointments.
* File referrals in date order once booking is complete.
* Filing and housekeeping of all paper and electronic documentation.
* Give general advice to patients/staff in relation to appointments or redirect to appropriate department/clinical staff.
* Ensure that all diagnostic targets are met.
* Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).
* Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
* Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
* Adhere to all aspects of Patient Access Policy.
* Liaise with consultants, wards, secretaries and other departments.
Qualifications
* Educated to GCSE level or equivalent.
* Customer Care NVQ.
Knowledge
* Previous clerical experience.
* Previous use of computer systems.
* Able to deal with the public in person and via the telephone.
Skills
* Good organizational skills.
* Ability to relate effectively and communicate clearly and professionally at all levels.
* Self‑motivated.
* Ability to use own initiative.
* Logical approach to work.
* Work within a team environment / operate as a team member.
* Standard keyboard skills.
* Work well under pressure and remain calm in difficult situations.
* Knowledge of email systems and technology.
Other
* Good communication and interpersonal skills.
* Able to work under pressure and produce high quality work. And work to tight deadlines.
* Pleasant telephone manner.
* Comply with departmental policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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