An exciting opportunity to join Railpen’s Member Services team as a Pensions Technical Analyst (known internally as Technical Services Support), focusing on delivering accurate and timely pension benefit calculations, data, and reports to support our members’ needs. This permanent role is based in our Darlington office, with hybrid working available.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.
The role
As a Pensions Technical Analyst, you’ll play a vital part in ensuring our members receive accurate, timely, and high-quality benefit calculations and data. You’ll work closely with colleagues across the Member Services team, supporting both day-to-day operations and wider initiatives that improve the member experience.
The person
This is a pensions-focused role, not an IT or technical support position. We’re looking for someone with a solid understanding of defined benefit pensions and experience in member benefit calculations. A background in the pensions industry is essential, with a technical mindset and a willingness to stay updated on industry developments. Experience with buy-in and buy-out transactions is desirable but not required, as training will be provided. Strong analytical and numerical skills, proficiency in Microsoft Excel, and clear communication are key. You’ll be customer-focused, able to manage priorities, and committed to maintaining high standards of service and compliance, while contributing positively to our collaborative and continuously improving team culture.
What we can offer you
Rewarding you
* A competitive salary (depending on experience)
* 28 days annual leave plus bank holidays
* Generous annual bonus plan
* We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
* 4x Life Assurance cover
* Private Medical Insurance
* Employee assistance programme
* Health cash plan
Lifestyle
* We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
* Buy and sell holidays
* Give as you earn scheme
* Flexible half days leave
* Electric vehicle leasing
* Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 30th January 2026.
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