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My client is expanding and growing their business and is looking to recruit an experienced Service Advisor for their Norwich Branch.
We offer:
– Full manufacturer-backed training program
– Fantastic opportunities for career progression.
– Commission and bonus structure.
– Basic salary of £30,000 (OTE £36,000)
As a Service Advisor, your Key Objectives will include:
– Maximising service profitability through the use of professional sales techniques
– Sell additional products, services and repair works in a professional manner
– Ensure customer awareness of all products and services available
– Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
– Maintain effective liaison with sales, parts and workshop teams
– Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
You will ensure the highest level of customer care and satisfaction at all times:
– Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
– Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
– Pro-actively contact customers to update them on progress of work
– Notify customers promptly of completion of work
– Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
– Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
– Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
– Ensure compliance to all health and safety / environmental / company policies
– Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Skills and Experience Required
Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.
Hours
Monday to Friday 8:00am – 6:00pm and alternate Saturdays 8:30 – 1:00pm
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