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Staffordshire County Council, The Client Affairs Support Service is a new service and will be responsible for providing advice, guidance and support to families/friends whose intention is to look after the property and financial affairs of people who lack the mental capacity to do so for themselves.
Responsibilities
* Facilitate the application process to enable a family member/friend to act as Court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee.
* Ensure that decisions made by the team on behalf of families result in proper management of property and financial affairs while maintaining the independence and choice of the supported person.
* Provide a first point of contact for all new referrals and, wherever possible, source and signpost to a third party organisation prior to referring into the Client Affairs Service as a provider of last resort.
* Ensure all people supported by the Client Affairs Support Service are eligible for adult social care support under the relevant legislation governing care and mental capacity.
Ideal Candidate / Qualifications
* Experience and knowledge of Court of Protection Deputyship and DWP Appointeeship application processes.
* Strong teamwork, good organisational skills and competency using IT systems.
* An understanding of the Mental Capacity Act and how it applies to Deputyship.
* Excellent communication skills with evidence of handling difficult and complex situations.
* Ability to plan and prioritise work to meet deadlines and work effectively under pressure.
* Experience of working in an administrative or finance function.
* Knowledge of benefits and pensions payable to service users by the DWP.
* Ability to operate a computer-based information system and use Microsoft Office packages.
* Experience of working with internal and external customers to provide an excellent quality service.
* Note: The role supports flexible working arrangements, with a mix of office and remote work anticipated.
Reminders on Application
We encourage applications from transferable skills and experiences. For an informal chat about the role, contact Samantha Main, CASS Manager, at samantha.main@staffordshire.gov.uk. Interviews will be held on Tuesday 23 September 2025 at Staffordshire Place One, Stafford ST16 2LP.
Recruitment Process & Safeguarding
Our recruitment process anonymises applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
Staffordshire County Council is an equal opportunities organisation and Disability Confidence employer. We encourage applications from all backgrounds and communities. As part of our Disability Confidence commitment and other inclusive initiatives, we offer a guaranteed interview if the application meets the minimum criteria. This position is subject to a criminal record check from the Disclosure and Barring Service.
About Staffordshire County Council
We are no ordinary county council. Our values emphasize community, ambition and a commitment to safeguarding and promoting the welfare of children and vulnerable adults.
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