Overview
We are recruiting for Medical Secretaries at both standard and senior levels to provide high-quality secretarial and administrative support to our consultants. This is an opportunity for candidates with at least one year's experience as a Medical Secretary to join a growing team. We welcome applications from those ready to step into a senior role, as well as those building their career with scope to grow.
Responsibilities
* Proofread and finalise clinic and theatre letters produced via AI transcription, ensuring accuracy and confidentiality.
* Manage consultant diaries, booking patient appointments, and liaising with hospitals.
* Handle patient enquiries professionally, both over the phone and via email.
* Process referrals and test requests promptly.
* Maintain accurate and up-to-date patient records.
* Liaise with consultants, patients, hospitals, and insurers as required.
* Support colleagues by covering phones, inboxes, and desks when needed.
Banding and Roles
Medical Secretary (Entry/Standard):
* Minimum 1 year's experience as a Medical Secretary.
* Confident proofreading AI-transcribed clinic letters and managing consultant diaries.
* Developing knowledge of private practice processes.
* Works under supervision, with support available for more complex cases.
Senior Medical Secretary:
* Minimum 3 years' experience as a Medical Secretary (private practice or NHS).
* Proven ability to independently manage all aspects of consultant practice.
* Oversees more complex processes such as billing queries, theatre bookings, and consultant correspondence without supervision.
* Acts as a mentor for junior secretarial staff.
* Demonstrates initiative in improving systems and supporting practice management.
Requirements
Essential Requirements
* At least 1 year's experience as a Medical Secretary.
* Strong proofreading, communication, and organisational skills.
* Excellent IT skills and the ability to adapt to new systems quickly.
* High level of professionalism and confidentiality.
* Ability to prioritise and multitask in a fast-paced environment.
Desirable
* AMSPAR or BSMSA qualification.
* Experience in private healthcare.
* Knowledge of medical terminology and healthcare systems.
Benefits
* Competitive salary dependent on experience and banding
* 6-month probationary period with structured feedback and support
* Opportunities for progression to Senior Medical Secretary level
* Ongoing professional development, including support towards AMSPAR/BSMSA or other relevant qualifications
* Modern office environment with supportive team culture
* Regular one-to-one meetings and clear career development pathway
* Company social events, including annual Christmas party and wellbeing activities
* Contributory pension scheme
* 25 days annual leave plus bank holidays (pro rata for part-time staff)
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