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Customer Service Advisor
Reference: AUG20258373
Expiry date: 2025-08-24 17:30:00.000
Location: Hoddesdon
Benefits: A superb range of exclusive, colleague-only benefits and discounts
This is an exciting opportunity for a Customer Service Advisor / Driver to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.
As the CSA, you will support our Bodyshop by preparing job cards and files, maintaining an efficient filing system, and providing vehicle progress reports to customers. You will arrange courtesy cars, collect payments, and handle banking and security arrangements, including insurance excesses.
We seek candidates with a passion for our industry, a professional appearance, customer focus, teamwork mentality, and IT literacy. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are highly advantageous. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK Driving Licence is also required to support the driving team.
Why choose FMG RS?
We offer a fantastic basic salary plus many benefits:
* Uncapped monthly bonus schemes and guaranteed bonuses during holidays
* Starting with 23 days annual leave plus public holidays and an extra day off for your birthday
* Free life assurance (x2 salary)
* Exclusive vehicle-leasing schemes
* Pension & Save-as-you-earn schemes
* Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
* Retail discounts and cashback deals via Benefits App
* Wagestream App for financial control over your pay, savings, discounts, and access to a financial coach
* Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain, offering volume, variety, and security
* Opportunities to earn through bonus schemes and career progression within FMG RS and ZIGUP
* Investment in your development, including EV capabilities, workshops, and training centers
Join the FMG RS family
With the best industry professionals, we believe no one else can do what we do as well as us. So, what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
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