Location: Camberley
Engage Services ESL, part of Marston Holdings Ltd, is looking for a confident, efficient individual to join their team in a dynamic, fast‑paced office. The role involves interacting with clients and customers by phone and e‑mail, handling daily queries, and ensuring clear communication at all times.
What you will be doing
* Handling case files from commencement to conclusion
* Acting as the key point of contact via phone and e‑mail for clients and customers
* Collaborating with the enforcement team to resolve case inquiries quickly
* Preparing reports and processing invoicing
* Diary management and case planning
* Using online consumer tracing tools and databases
What we are looking for
* Previous experience in a fast‑paced office environment
* Excellent written and verbal communication skills – confident and professional in every interaction
* Solution‑focused mindset with the ability to handle challenges proactively
* Highly organised and able to manage a busy, varied workload efficiently
* Strong team player who thrives in a collaborative environment
* Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)
What’s in it for you
* Discretionary monthly bonus
* 25 days holiday plus Bank Holidays
* Excellent training and development opportunities
* Enhanced maternity and paternity package (subject to eligibility criteria)
* Healthcare Cash Plan
* Staff benefits designed to suit your lifestyle, from discounts on high‑street and online shopping to travel, socialising and wellbeing
* Pension scheme
All suitably qualified applicants will be considered for employment. Marston Holdings Limited is an equal‑opportunity employer. New starters will be subject to clearance through the Disclosure and Barring Service and the post holder must keep the company informed of any personal circumstances that change.
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