Customer Service Administrator Cardiff £28,000 per annum (Depending on Experience) Full-time, Permanent Our client, a well-established and growing business based in Cardiff, is looking for a proactive and detail-oriented Customer Service Administrator to join their team. This is a fantastic opportunity for someone with strong customer service and administrative skills who thrives in a fast-paced, team-oriented environment. As a recruitment agency working on behalf of our client, we are seeking candidates who are passionate about delivering excellent customer support and ensuring smooth day-to-day operations. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email, and online platforms Process customer orders, returns, and updates with accuracy and efficiency Maintain accurate customer records using internal systems Liaise with internal departments to resolve queries and ensure customer satisfaction Support general office administration including document handling, data entry, and reporting Assist with service improvements and customer experience initiatives The Ideal Candidate Previous experience in a customer service or admin-based role Excellent communication and interpersonal skills Strong attention to detail and organisational ability Confident working independently and as part of a team Comfortable using Microsoft Office and CRM systems (training provided) A positive, professional approach with a problem-solving mindset Benefits Salary: £28,000 DOE 25 days holiday plus bank holidays Professional development and training opportunities Friendly and supportive working environment How to Apply To apply for this role, please send your CV to sian@autographrecruitment.co.uk Shortlisted candidates will be contacted by a member of our team for a confidential discussion. If you have what it takes, apply via the link or contact Sian Elizabeth Howe on 01291 606260 or sian@autographrecruitment.co.uk for further information.