We’re looking for an experienced Administrative Assistant to support our client – a leading global provider of veterinary medicines committed to promotion animal health and welfare. Based in Milton Keynes, this is a hybrid position, requiring two days per week in the office and the remainder working remotely. In this role, you’ll provide high-quality, professional support to the wider team by managing incoming queries, processing information requests, handling complaints, and assisting with order management – all through phone and email communication. Your contribution will be key to ensuring a seamless and responsive service for internal and external stakeholders. Role: * Manage all incoming customer service queries and business enquiries * Answering incoming customer calls * Manage customer orders in SAP * Preparing for internal and external meetings * Daily/weekly/monthly reporting * Process customer uplifts/returns * Handling customer complaints/disputes/queries * Undertake relevant training provided by the client * Ensure compliance with approved company policies and procedures Requirements: * Previous experience dealing with customer complaints/queries * Experience with CRM systems, ideally SAP * Minimum of two years in a customer service/order processing role * An excellent problem solver and decision maker * Self motivated and quick learner If you're detail-oriented, professional, and thrive in a supportive team environment, we'd love to hear from you