Cleaning Operative Location: NorthLink Ferries, Lerwick ZE1 0PR Salary: £14.10 per hour plus excellent benefits Schedule: Fixed term contract until October, working 4 hours per day (flexible start time between 7.30am – 10am), variable shift patterns available offering flexible hours (includes weekends) Ready to impact a better future? As a Cleaning Operative in our NorthLink Ferries team, you’ll play a key role in maintaining safe, clean, and welcoming environments across our vessels, terminal buildings, and port facilities. Your work helps create a positive experience for everyone who travels with us. Every day, your contribution supports essential transport services that connect communities. You’ll take pride in delivering a high-quality service that helps keep people moving safely and comfortably, while working as part of a team that cares about making a positive impact. What you’ll do as a Cleaning Operative You’ll be entrusted to: Thoroughly clean and sanitise guest cabins, including making beds, changing linens, vacuuming, dusting, and replenishing amenities. Clean and maintain public areas such as corridors, lounges, toilets, stairways, terminal buildings, and office areas. Support laundry duties when required, including sorting bedding and towels. Monitor and replenish cleaning supplies and guest amenities, reporting low stock levels when needed. Follow all company policies relating to cleanliness, hygiene, and safety, using cleaning chemicals responsibly. Provide friendly and courteous service to passengers, maintaining a professional appearance. Work effectively with colleagues to complete tasks efficiently and support wider team goals. Does this sound like you? You’ll be a great fit for this role if you have: Previous housekeeping or cleaning experience, ideally in a hotel or similar environment. The ability to work in a fast paced setting with strong attention to detail. A positive work ethic and the ability to work both independently and as part of a team. Good communication and interpersonal skills. The ability to follow instructions and adhere to company standards. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer: Travel discount after 6 months service Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.