Position Description
At CGI we empower our teams to solve complex challenges at scale delivering resilient and high‑performing systems that transform the way clients interact with technology. In this role you’ll play a pivotal part in strengthening the stability and performance of critical applications and infrastructure, drawing on your technical breadth to tackle live service issues, drive root cause analysis, and unlock service improvements. With exposure across diverse technologies and the chance to shape how we support mission‑critical services, you’ll thrive in a collaborative environment where innovation, ownership and continuous learning are at the heart of everything we do.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary, excellent pension, private healthcare and a share scheme (3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a.
Your future duties and responsibilities
In this role you will provide technical leadership across a wide range of platforms, ensuring service stability, performance and resilience for critical systems. You’ll be hands‑on in resolving incidents, analysing problems and proactively identifying opportunities to strengthen our technology landscape. Collaborating closely with SMEs, problem management and technical leaders you’ll use your expertise to drive investigations, troubleshoot issues and design improvements that keep services reliable and future‑ready.
You will also play a key role in shaping best practices, promoting agile ways of working and bringing clarity to both technical and non‑technical stakeholders. This is an opportunity to combine your depth of knowledge with influence and ownership while contributing directly to service excellence and client outcomes.
Key responsibilities include
* Lead & Innovate : Take ownership of critical service issues and provide direction during high‑priority incidents.
* Investigate & Resolve : Work with SMEs and problem management to perform root cause analysis using tools such as Dynatrace, Prometheus and Grafana.
* Optimise & Improve : Identify opportunities to enhance system stability, capacity and performance.
* Collaborate & Support : Act as a bridge between technical teams and wider stakeholders ensuring clarity and alignment.
* Document & Share : Review and refine documentation ensuring knowledge is accurate and actionable.
* Anticipate & Adapt : Engage in proactive monitoring and research new technical areas to strengthen service resilience.
* Contribute & Engage : Join technical forums and calls ensuring ongoing awareness and input into emerging issues.
Required qualifications to be successful in this role
Strong technical foundation across applications and infrastructure with proven experience in service troubleshooting and performance optimisation. Comfortable working in fast‑paced environments, balancing detail with big‑picture thinking and engaging with both technical and business stakeholders.
You should have
* Proven background as a Technical or Solutions Architect, Analyst or similar role.
* Strong knowledge of Windows Server, Active Directory and Linux.
* Good understanding of networking concepts, including routing, firewalling, load‑balancing and clustering.
* Experience with Docker and containerised services.
* Hands‑on experience troubleshooting live services and monitoring performance.
* Familiarity with tools such as Logpoint, Dynatrace, Prometheus and Grafana.
* Knowledge of application architecture (monolithic and microservices) and data architecture.
* Experience working in Agile environments with Jira and Confluence.
* Excellent communication skills with the ability to adapt technical detail for different audiences.
* Eligibility for UK Security Clearance (SC).
Skills
* DNS (Linux Bind)
* Technical Architecture
What you can expect from us
Together as owners let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here you’ll reach your full potential because you are invited to be an owner from day one as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team, one of the largest IT and business consulting services firms in the world.
Key Skills
* APIs, SOAP, Software Architecture, .NET, Design Patterns, Enterprise Software, AWS, Solution Architecture, Cloud Architecture, Java, SSO, Oracle
Employment Details
* Employment Type : Full‑Time
* Experience : years
* Vacancy : 1
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