Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.
As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, ensuring accurate and timely transactions.
* Support teams within the business operations function as needed, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet the needs of stakeholders/customers through specialist advice and support.
* Perform prescribed activities in a timely manner and to a high standard.
* Possibly have responsibility for specific processes within a team.
* Lead and supervise a team, guiding and supporting professional development, and coordinating team resources.
* If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* Manage own workload, implement systems and processes, and participate in broader projects.
* Execute work requirements as per processes and collaborate with related teams.
* Check colleagues' work to meet requirements.
* Provide specialist advice in own work area.
* Manage risk and strengthen controls related to work.
* Understand how all teams contribute to broader objectives.
* Develop understanding of principles and concepts underlying the work.
* Make judgments based on experience.
* Evaluate options in situations not covered by procedures.
* Communicate sensitive or difficult information to customers.
* Build relationships with stakeholders/customers to identify and address needs.
All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset – Empower, Challenge, and Drive.
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