Company Description
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Location
Grosvenor Casino, Southend-on-Sea SS1 2AL
Role Overview
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. You will acknowledge, welcome, and assist customers in gaming, understand the games, payouts, and identify high-value members. Connecting with first-time customers and explaining how the games are run will be key. You will follow guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service. Additionally, you will prioritize safer gambling by observing signs of problem gambling and informing a manager.
Benefits
* Competitive pay rates
* A share of uncapped tips
* Premium pay allowance after midnight (£1 per hour)
* Paid breaks
* 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
* Industry-leading employee rewards platform offering savings on travel, restaurants, shopping and more!
* Monthly & yearly STARS awards
* Employee assistance programme and access to in-venue mental health first aiders
* NEST pension
Qualifications
* Holder of a PFL
* Ability to collaborate and work as part of the wider casino team
* Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
* Flexibility to work any time of the day, including nights, weekends, and bank holidays
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