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Job Description
Location: Bangor Road
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Café Supervisor at the exclusive Spa at Culloden.
Under the leadership of our friendly team, you will oversee the day-to-day running of our café outlet within the Spa, providing our guests with an exceptional standard of service. You will also have the opportunity to support the development of the Food & Beverage offering, and work with the Spa Manager, the Restaurant Manager within the Hotel, and our experienced kitchen team, to maximise opportunities for growth. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy Food & Beverage environment and be able to work independently to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours will vary to cover breakfast, lunch, and afternoon tea. Whilst you will primarily be working in the Food & Beverage outlet within the Spa, you will also have the opportunity to support other areas across the Culloden Estate.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details on our employee benefits can be found here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for the Food & Beverage service within the Spa at Culloden for the greatest enjoyment of our guests and maximum profit contribution to the business.
* To take responsibility for the effective supervision of the food and beverage outlet, ensuring an efficient operation and delivery of Hastings product and service standards.
* To support the Spa/Hotel Managment Team in developing the Food & Beverage offering in the Spa, and help to bring new ideas to life for our guests.
* To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
* To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
* To ensure company policies relating to cash handling, stock control, and stock ordering are implemented and monitored.
* To ensure all food and beverage employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
* To ensure be knowledgeable about the facilities and services within the Spa/Hotel and are proactive in the sale of these to guests.
* To ensure you assist guests with any reasonable request for Spa/Hotel services.
* To ensure you and the team respond to complaints and find the appropriate solution.
* To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
* To ensure the security of food, beverage, and storage areas is maintained at all times.
* To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to Hastings standards.
* To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
* To ensure compliance with all matters relating to licensing laws, Customs and Excise Regulations, and all other relevant legislation.
* Any other duties as required by Management.
About You
We would love you to have similar previous experience in a quality establishment.
Skills Needed
Hospitality
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Desired Criteria
* Educated to GCSE standard or the equivalent with grades A-C in English and Mathematics
* Previous food & beverage experience in a high-quality establishment
* A level 2 award in food safety and hygiene
Required Criteria
* Right to Work in the United Kingdom
* Must have previous food and beverage experience
* Must have excellent attention to detail
* A smart, professional appearance
* Excellent Communication skills
* Be able to work independently and perform well under pressure
Closing DateSunday 29th June, 2025
Contract Typefulltime
Salary£25,480.00 Yearly
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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