Desktop Support Analyst x 2 - Central London - Up to £45k - New Role
About the role
A global professional services organisation is seeking a number of Desktop Support Analysts to support users across multiple office locations and ensure the smooth day-to-day operation of IT services. This is a collaborative role, working closely with internal teams and end users to provide technical support across hardware, software, and network environments.
You will play a key role in delivering responsive IT support, maintaining workplace technology, and helping to ensure a reliable and efficient user experience across the business.
What you’ll be doing
* Provide desktop and remote support for hardware, software, and connectivity issues
* Manage IT incidents and service requests in line with agreed service levels
* Configure, maintain, and rebuild workstations and user devices
* Support Microsoft-based environments, including Office 365 and Active Directory
* Maintain accurate IT asset records and lifecycle management processes
* Monitor support queues and contribute to ongoing service improvements
* Work collaboratively with internal IT teams to resolve operational issues
What we’re looking for
* Experience in 2nd line desktop support or equivalent IT support role
* Good knowledge of Microsoft Windows environments and Office 365
* Understanding of hardware support, workstation builds, and user support processes
* Good networking knowledge including TCP/IP and LAN/WAN environments
* Strong communication and customer service skills
* Ability to manage workloads and prioritise tasks effectively
* A proactive and team-focused approach
* A valid driver's licence is required
What’s on offer
* Opportunity to work within a global and collaborative organisation
* Exposure to a broad range of technologies and IT environments
* Career development and progression opportunities
* Supportive team culture and ongoing learning opportunities
* Varied role with both desk-side and remote support responsibilities
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