Store Colleague - Glasgow
Hours of Work - 12 and 16 hour contracts available
Shift Pattern
Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday -
Salary - Rates of pay from £12.21ph
About us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work
WHY HOBBYCRAFT?
1. Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
2. We’re a forward thinking, diverse team and are 100% committed to what we do
3. We have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS
4. 33 days holiday including bank holidays pro rata, growing with you during your time with us
5. 25% colleague discount, with ad hoc double discount days
6. An extra day off to celebrate your birthday
7. Long service awards to thank you for your time spent with us
8. Cycle2Work scheme
9. Discounted gym membership
10. Fun event days to fundraise for our charity partners
11. Annual paid-for charity volunteer day
12. Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
13. Access to a personal pension scheme
14. Access to a range of high street discounts
15. An inclusive and creative working environment, so you can truly be you and enjoy your time at work
16. Colleague social events held throughout the year
AREAS OF RESPONSIBILITY
17. Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
18. Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
19. Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
20. Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
21. Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
22. Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
23. Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
24. Click and Collect – you will be required to assist with the Click and Collect process
25. Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
26. Workshops – you may be required to host various workshops
WHAT WE’RE LOOKING FOR
Experience
27. Retail (or similar) experience is desirable
28. A confident communicator who can deliver outstanding customer service
29. A passion for craft
30. Selling skills are advantageous
31. Stock replenishment
Skills
32. Cash handling
33. Comfortable operating within guidelines and polices
34. Able to work at pace and with accuracy
35. High standards
36. Adaptability
37. Brand ambassador
38. Self-motivated
39. Being able work confidently on your own or as part of a team
40. Able to demonstrate a craft to a high standard is desirable
JOB SUITABILITY
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.