Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Contract : We are currently recruiting for two vacancies: x1 permanent x1 fixed term contract until October 2026, parental leave cover Location : Based in Crisis Skylight London, 50-52 Commercial Street, E1 6LT for majority of the year apart from December and January when you will be based in Crisis Centres which will be based all over London. Hours : Full time, 35 hours per week. You will need to be avaliable to work over the Christmas period and on Bank Holidays with time of in lieu given in accordance with Crisis’ TOIL policy. We are looking for someone to start ASAP. About the role Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. Crisis at Christmas is our unique event, with centres across Britain offering people experiencing homeless food, clothing, advice and support with health, housing, employment and benefits, as well as a safe space to stay at an extremely challenging time of year. Our Christmas Case Management Team work across the Crisis at Christmas services in London. We provide support to guests of Christmas experiencing homelessness and who lack support from other services. We continue this support into the year after Christmas and we take further referrals throughout the year from partner agencies. We prioritise building meaningful relationships and work with people to identify what works for them. Our approach is developed from trauma informed, strengths-based and intensive case management approaches and we deliver this through an outreach-based service, working across the London boroughs. About you We are looking for an experienced, skilled and driven person to join the Case Management Team as a Case Manager. In this key role, you will support a caseload of people experiencing homelessness. You will ensure the accuracy of records and data, compile reports which evidence our impact, oversee financial systems and support the mapping of services across London reporting. The role also provides opportunity to supervise volunteers, collect feedback from members, and support the team manager with service development. You will receive support with training, regular supervision, and professional development. Crisis is an innovative and multi-faceted organisation and there are many internal opportunities to get involved with as well. Finally, you will be joining a high performing and highly experienced team, who are passionate and motivated to improve the quality of life of people experiencing homelessness across London. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 19 October 2025 at 23:59 Interview date and location: Wednesday 29 and Thursday 30 October in person at Crisis Skylight London, 50-52 Commercial Street, E1 6LT AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W1082947, SC040094