About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.
Position Summary
We are actively seeking a Sr. Support Engineer, VMware. The role will report to the Director, VMWare and provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team. Qualified candidates can work remotely in the UK.
Essential Duties and Responsibilities
1. Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues
2. Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
3. Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
4. Replicate reported issues as needed for troubleshooting
5. Provide new or modified configuration to resolve incidents
6. Advise end users on application functionality and capabilities
7. Recommend changes to client training based on incident volumes and trends
8. Create scripts to identify, analyze and correct data issues
9. Thoroughly document remediation, test results, and approvals
10. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours including evenings, weekends and holidays and monitoring email regularly outside standard business hours
11. Collaborate with team members in a virtual team environment to extend field experience to different client situations
12. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
13. Participate in a 24x7x365 On Call rotation with other team members.
14. This position is required to support clients in specific business hours
Experience
15. 10+ years of VMware experience across the VMware technology footprint
16. Technical and functional expertise with solid understanding of vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector.
17. Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware
18. Knowledge of VMWare maintenance/patching mechanics and VMware architecture
19. Demonstrable history solving complex problems across multiple components?
20. Work closely with client VMware SMEs and Management
Skills
21. Superb trouble-shooting skills and tenacity in problem solving
22. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
23. Strong knowledge of key application functionality
24. Excellent English communication skills – verbal & written are required
25. Attention to detail and the ability to learn quickly
26. Extreme focus on Client satisfaction
27. Ability to work calmly and professionally in high pressure situations
28. The ability to work remotely from a home-based office in a virtual environment
29. The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.
Desired Qualifications
The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.
Location
Remote – United Kingdom
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
30. CompanyWe dream big and innovate boldly.
31. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.
32. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
33. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
34. Nasdaq-listed under ticker symbol since October 2017
35. Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
36. Over 2,000 team members in 23 countries
37. US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: ;
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.