Job Description
Our client is recruiting for a Field Service Engineer who is passionate about precision, service, and smart print finishing technology. Were growingand were looking for aField Service Engineerbased in or aroundOxford and Warwickshireto join our expert service team.
Youll play a vital role in keeping our customers running smoothly, delivering hands-on support and technical expertise with a level of care that sets them apart. Whether its maintaining top-tier print finishing equipment or supporting new installs, youll be at the heart of a business that values innovation, reliability, and customer satisfaction.
Experience in the print or finishing industry would be a strong advantageyoull understand the machinery, the environment, and the importance of uptime to our clients.
What Youll Be Doing
* Install, maintain, and repairequipment at customer sites, delivering on SLAs and ensuring minimal downtime.
* Own your customer communications confirm visits ahead of time, provide updates, and make sure issues are followed through to resolution.
* Use diagnostic tools and software likeTesseract, Microsoft Office, and more to record, report, and manage your workload.
* Attend regulartraining courses and service meetingsto stay sharp and up-to-date with our latest innovations.
* Provide remote technical support when neededyour advice could make the difference in minutes.
* Maintain your vehicles parts stock and manage warranty claims efficiently.
* Be thego-to technical expertoccasionally demonstrating equipment to clients and supporting industry events across the UK and abroad.
What Were Looking For
* A background inelectrical and mechanical engineeringyoure confident taking machines apart and putting them back better.
* A trueproblem-solverwith solid communication skills, both written and verbal.
* Competence withWindows OS,driver/software installation, and general IT.
* A proven ability to work both independently and within a close-knit team.
* Located ideally inOxford or Warwickshirefor regional coverage, with flexibility to travel as needed.
* Previous experience in the print or print finishing industryis highly desirable.
What Youll Bring to the Team
* Customer-first mindset with a professional, polite, and proactive attitude.
* Great attention to detail and accurate record-keeping.
* Willingness to support across departments, sharing knowledge and celebrating team wins.
* A passion for delivering quality, whether in repairs, customer interactions, or continuous improvement.
Performance & Growth
Your success will be measured by thequality and timeliness of your service, your contribution to team knowledge, and your ability to maintain strong customer relationships. They believe in continual personal developmentso youll always be supported to grow.
Tools of the Trade
They provide all the essentials to help you perform at your best:
* Company vehicle
* Tools and equipment
* Laptop and mobile phone
* Ongoing training and development
Why Join
Our client is more than just a tech company, youll find asupportive, innovative environmentwhere your voice matters, and your skills make a tangible difference. Our commitment to customer service and engineering excellence is reflected in our peoplecould that include you?
Ready to Apply?
If you're based inOxford or Warwickshireand want to join a growing team where your engineering skills will shineapply now. Experience from theprinting industry? Thats a big plus. Were excited to meet candidates who want to go further, learn more, and deliver outstanding service.
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