Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time, 36 hours per week Start Date: 20th October Salary: £23,600 - £26,000 (depending on experience) The Opportunity We are looking for a Customer Service Representative to join our insurance team in Newcastle. You will handle inbound calls from customers with home or motor insurance policies, supporting them with queries, renewals, retentions, and policy changes. The role also involves promoting digital services, resolving complaints, and providing tailored support to vulnerable customers. Full training will be provided. Key Responsibilities Manage high volumes of inbound calls, with some outbound activity. Provide professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints effectively and deliver tailored solutions. Accurately log all customer interactions in internal systems. What We're Looking For Passion for delivering excellent customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, or leisure also considered). Financial services experience desirable. Strong communication and listening skills, with resilience under pressure. Good IT literacy, including Microsoft Office, and ability to use multiple systems effectively. What We Offer Competitive salary of £23,600 - £26,000 DOE. 7.2 weeks' holiday (including bank holidays). Exclusive colleague discounts and savings. 24/7 access to a Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information Applicants must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You will be part of a supportive, customer-focused team where development and progression are encouraged. If you are motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database