Operations Manager – Newport, South Wales
Full-time | £35,000 – £45,000 + Christmas Bonus
We are a fast-growing, family-run business based in Wales, specialising in e-commerce – primarily through Amazon, with plans to launch on TikTok Shop this year. Operating in a dynamic and fast-paced environment, we’re looking for an experienced Operations Manager to help lead and scale our operations.
About the Role:
As Operations Manager, you will be responsible for overseeing day-to-day operations and ensuring the smooth and efficient running of our business. You’ll work closely with suppliers, transport companies, and internal teams to drive continuous improvement and operational excellence.
Key Responsibilities:
· Oversee daily operational activities across warehousing, logistics, and fulfilment
· Drive process improvements to boost efficiency and reduce costs
· Manage supplier and transport company relationships
· Ensure compliance with operational standards and regulations
· Plan and implement new operational strategies and projects
· Support the successful launch of new sales channels
· Lead cost management initiatives and budget control
Qualifications:
· 3+ years of experience in a similar role
· Experience in managing multi-channel e-commerce operations (ebay.Amazon, Shopify, Tiktok Shop)
· Proficiency with Microsoft Office
· Strong organizational and communication skills
· Strong ability to multitask
· Comfort working with multiple groups within the business
About You:
We’re looking for someone with a strong track record in a fast-paced operational environment – ideally within the parcel or logistics industry (though not essential). You should be a hands-on leader, confident in managing teams and processes, and excited to grow with a business that's scaling quickly.
• Strong IT skills would be a distinct advantage (e.g. Excel, order management systems, data analysis)
• Knowledge of any Eastern European language would be beneficial but not essential
Salary and Bonus:
Salary: £35,000 – £45,000 per year (depending on experience)
Employee discount on company products
Bonus: Annual Christmas bonus
If you're looking for a challenging and rewarding opportunity in a high-growth e-commerce business, we’d love to hear from you. Apply now and join our journey.