Job Title: Contract Manager
Location: Greater Manchester
Salary: GBP60k - GBP70k + car allowance
Type: Full-Time Permanent
About the Role:
We are seeking an experienced and driven Contract Manager to oversee the delivery of a Total FM contract incorporating both Hard and Soft FM services. This role is key to ensuring the smooth operation of services, meeting client expectations, and driving operational performance across the sites.
The successful candidate will be a confident leader, commercially aware, and customer-focused, with a strong background in managing multi-disciplinary FM contracts.
Key Responsibilities:
* Lead and manage the day-to-day delivery of both hard and soft FM services across the contract.
* Act as the main point of contact for the client, fostering strong and collaborative relationships.
* Ensure compliance with all contractual obligations, SLAs, and KPIs.
* Monitor service performance, implement improvements, and lead on issue resolution.
* Manage and motivate site-based teams, including direct staff and subcontractors.
* Drive operational efficiencies and support cost-saving initiatives.
* Ensure compliance with H&S regulations, company policies, and industry standards.
* Prepare reports, attend client meetings, and deliver on strategic goals.
* Work with procurement, finance, and HR to support business operations.
Requirements:
* Proven experience managing a Total FM contract (Hard & Soft Services).
* Strong understanding of M&E systems and fabric maintenance.
* Knowledge of soft services such as cleaning, catering, and security.
* Excellent stakeholder management and communication skills.
* Commercially astute with budget management experience.
* NEBOSH or IOSH qualification desirable.
* FM-related qualifications (e.g., IWFM, BIFM, HNC/HND) advantageous.
Apply today or email (url removed) for more information
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