As one of the largest non-profit providers of HUD certified Housing and Financial Counseling in our region we provide personal and innovative services to approximately 10,000 children and adults each year. We have a deep understanding how financial literacy impacts a families’ ability to thrive. We work daily to transform both our services and the system of care in our community and have clearly stated strategic goals to both champion this need and to increase our capacity to provide critical services. Housing and Financial Counselor RESPONSIBILITIES: Under the direction of the Manager, Housing & Financial Stability Programs and in accordance with HUD guidelines: Meets individually with clients to provide financial and housing counseling, using HUD's housing counseling Rules and Regulations as a guide. In accordance with the National Industry Standards for homeownership Counseling, performs homebuyer client intake, counseling, and follow-up on spending plan, credit, savings, and home purchase and financing process. Timely client tracking via CounselorMax database; training provided. Participates in local area community outreach (i.e. presentations, fairs, etc.) Acquires and maintains the Train the Trainer Certification for Virginia Homebuyer Education. Develops referral sources by building relationships with lenders, Realtors, and others working in the housing and finance industry. Attends trainings to obtain and/or maintain certifications. Actively participate in quality and process reviews to improve the effectiveness of housing counseling services. Arrange and teach financial literacy workshops within the community. Always remain professional and maintain the confidentiality of participants information. Assists with establishing and updating processes for the delivery of counseling services. Acts as an application agent for Accessibility grants - training provided. Performs other duties as assigned. SKILLS: Strong customer service organization, teaching and communication skills effective in working with people from a variety of backgrounds Ability to initiate contact with those in the community who can assemble groups of individuals to provide financial literacy education to; must be comfortable with “cold calling” as needed. Demonstrated mastery in computer skills, including Microsoft Office Suite, Outlook, Teams, etc. Ability to understand and use Counselor Max database; training provided. Ability to engage with clients served and maintain appropriate boundaries. Demonstrates self-confidence in their decision making, and problem solving and has strong work ethics. Effective written and verbal communication skills with strong presentation skills. QUALIFICATIONS: Associate degree from an accredited college or university in finance or human services related field or equivalent work experience. Must have HUD Housing Counselor Certification or be prepared to take and pass within 60 days of hire. The Up Center will support the canidate in preparing for the exam and cover the cost of the exam. Must maintain reliable transportation. Must have and maintain a working cell phone. Must have a valid driver’s license and meet background check requirements.