Senior Infrastructure Specialist – Platform and Cloud
Location: Rushmere, Northern Ireland
Purpose of the Role: The Senior Infrastructure Specialist will be working across a broad range of technologies and liaising with multiple areas of the business to support, design, evaluate, build, deliver and maintain the provision of a performant and secure distributed Infrastructure environment. They will be responsible for providing specialist technical support and expertise across Pilgrim’s UK Infrastructure and Cloud Environment covering hardware, technical systems software and cloud-based technologies. To provide specialist technology expertise and be the escalation point across the Infrastructure Services Team, including technical ownership and management of high priority incidents and problem records. Ensuring that technology implemented is supportable and maintainable whilst making practical and commercial recommendations for the maintenance of our technology landscape.
Key Responsibilities
* Be responsible for maintaining and proactively managing the portfolio of IT Solutions
* Provide Specialist level Incident and Problem management support.
* Architect and Design Solutions that are resilient, secure, and scalable across on-premise and cloud environments.
* Perform problem identification and root cause analysis for complex issues.
* Perform regular health checks identifying and recommending any potential service improvements
* Participation and engagement in Projects/Service improvements impacting Infrastructure Services.
* Identification ownership and implementation of proactive maintenance plans including essential upgrades and software patches.
* Monitor and review service performance at a component level e.g. Application Server, production of reports including recommendations for risk mitigation.
* 3rd party/vendor liaison with respect to technical support, build and maintenance.
* Meet levels of service in line with published/agreed SLA’s.
Key Qualifications
* Significant number of years’ experience in a specialist architecture/support/delivery role in a medium to large organisation, with significant technical delivery/support responsibility.
* Deep technical knowledge/specialism of the following technologies to “Expert” level: See Specialism Below
* Experience of architecting, designing, configuring, implementing, developing and supporting complex solutions with a value in excess of £1m.
* Experienced in impact analysis and technical risk assessment.
* Previous experience of budgetary and financial controls are desirable.
* Experienced in driving colleague/customer results through management of direct/indirect resources.
* Experienced in coaching, mentoring, and guiding technical staff
Benefits
* Very competitive salary
* Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions.
* 33 holiday days each year (25 days flexible booking with 8 bank holidays). Additionally we offer a holiday purchase scheme
* Discounted staff shopping onsite on a range of products
* Free will writing service
* Enhanced maternity and paternity leave
Please note: This role is fully office-based with no hybrid or remote working options.
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