We’re looking for an organised and detail-oriented Keyholding Administrator to join our Banham Keyholding Division for a 12mth FTC Maternity Cover.
In this vital role, you’ll provide administrative and customer service support to ensure our Keyholding operations run smoothly and efficiently. You’ll be responsible for managing client enquiries, coordinating operational bookings, and maintaining accurate records — all while upholding Banham’s high standards and compliance with industry regulations.
This position is ideal for someone who thrives in a highly regulated environment, enjoys problem-solving, and takes pride in delivering excellent service.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What You’ll Do
Handle general enquiries and deliver excellent customer service by phone, email, and in person.
Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.
Support with invoice and accounting queries, ensuring accurate communication between teams.
Schedule bookings for operational teams and ensure all relevant details are shared promptly.
Liaise with Shift Managers, Key Guards(motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.
Manage inbound client leads, securing sales and following up to maintain strong client relationships.
Perform general administrative duties, including:
Updating customer accounts
Setting up and closing accounts
Booking surveys
Archiving documentation
Assist customers visiting Head Office with Keyholding-related queries.
Handle customer keys securely in line with regulatory and company procedures.
Support the wider team with ad hoc administrative tasks as required.
What You’ll Bring
Strong attention to detail, accuracy, and confidentiality.
Excellent communication skills — both written and verbal.
A professional, courteous, and dependable
approach to work.
Strong organisational and time management
abilities.
Confidence in decision-making and problem-solving.
Ability to work both independently and collaboratively
as part of a team.
Flexibility, honesty, and a proactive attitude.
Proficiency with Microsoft Office and general computer systems
What will you get in return?
You will be entitled to a salary of £27K PA and a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (up to the value of £2k)
Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job