Internal Account Manager
Location: Newport
Sector: Electronics Manufacturing / Engineering
An established electronics manufacturing organisation supporting aerospace, industrial and medical technology sectors is seeking an Internal Account Manager to manage key customer relationships and ensure the successful delivery of operational and commercial objectives.
The Internal Account Manager will act as the primary point of contact for assigned customers, overseeing operational performance, financial management and customer satisfaction across the account lifecycle.
Working closely with the Head of Programmes and cross-functional teams, this role will drive customer growth, maintain profitability and ensure high standards of service delivery.
Key Responsibilities
Customer & Account Management
Act as the main operational contact for assigned customer accounts
Build and maintain strong long-term customer relationships
Lead customer-focused teams (typically 8–12 people) to deliver high levels of service
Conduct regular customer meetings and reviews, including quarterly business reviews
Manage issue resolution and customer escalations
Commercial & Financial Management
Manage account profitability including costs, pricing and margins
Provide forecasting for revenue, order intake and order book performance
Support strategic growth opportunities with existing customers
Ensure financial performance aligns with business objectives
Working Capital & Risk Management
Manage accounts receivable in line with agreed payment terms
Resolve pricing discrepancies and contractual issues with customers
Address excess and obsolete material claims
Maintain and manage customer agreements and contracts
Cross-Functional Coordination
Lead cross-functional teams to deliver operational excellence
Collaborate with engineering, supply chain, production and quality functions
Support the organisation’s KPIs and operational targets
Contribute to SIOP meetings and strategic planning processes
Reporting & Systems
Maintain accurate information within CRM and ERP systems
Provide regular reporting to senior management on account performance
Utilise business systems and tools to manage customer accounts effectively
Candidate Requirements
Essential
Experience working within manufacturing or engineering environments
Proven experience leading or coordinating cross-functional teams
Strong communication skills with the ability to interact with customers and senior stakeholders
Commercial awareness and ability to manage account profitability
Analytical and problem-solving capability
Proficiency with CRM and ERP systems
Strong organisational and time management skills
Desirable
Experience within electronics manufacturing or high-reliability sectors
Experience with SIOP, MRP or manufacturing planning systems
Project management experience
Strong IT and business systems capability
Additional Information
Based primarily at the Newport site with some remote working possible
Occasional travel within the UK and internationally (approximately 1–2 days per month)
Candidates must have the right to work in the UK