Generalist Advice Service Supervisor
CAHER is a busy, progressive and dynamic service serving a city and a large rural county. CAHER works together to make a positive difference in the lives of our clients.
Responsibilities
* see what help people need most, so we can make our site better
* help us campaign for changes that make things fairer for everyone
* let you watch videos on the site
Role Details
The advice service supervisor role involves working with colleagues to manage the day-to-day delivery and quality of a busy service. You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high-quality customer service from a number of offices and outreaches. In this role you will support advisers to offer advice via varied service channels including face to face, telephone, outreach, video and digital.
* Location: Hull, Goole and Beverley
* Salary: £30,743 pro rata, per annum
* Working days: 4 days in total (2.5 days in the Hull office; 1 day — Wednesday all day in Goole office; ½ day – Friday morning in Beverley office)
It is desirable for the applicant to have previous experience of supervising or managing a team, although this is not essential.
Qualifications
* Ideally, hold the Generalist Certificate in Advice Work (or equivalent) and have at least one year’s experience of legal advice at a generalist advice level.
* We are looking for commitment, enthusiasm, flexibility and great time management skills and the willingness to learn.
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