Key responsibilities Summary of reception / admin tasks: To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times. Scheduling & cancelling appointments using the EMIS clinical system Reception desk duties maintaining a friendly, professional and courteous manner Answering the telephone in a professional and friendly manner. Ensuring a positive outcome. Accurate message taking and conveying to appropriate person via tasks Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS) Filing and accurate record keeping with attention to detail Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments Completing work as per start and end of day checklists Prescription preparation in line with practice policy for both paper and electronic prescriptions Referral management and liaising with providers Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc Photocopying, scanning Support practice in meeting NHS targets, QOF requirements and national standards