Technical Helpdesk Engineer - Heating & Plumbing Sector
Location: UK & Ireland Support
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
Provide remote technical support via phone and email to customers, installers, and field engineers.
Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
Process warranty claims and engineer dispatches using internal systems.
Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
Resolve technical complaints and warranty-related enquiries.
Support promotional activities and ensure accurate CRM/system data.
Participate in Saturday support rota and attend occasional training or events.What We're Looking For:
Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
Background in technical support or field service within the plumbing/heating sector
ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
Excellent communication, fault-finding, and customer service skills.
Confident using IT systems and CRM tools.
Team player with a proactive, customer-first mindset.This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.
ACS are recruiting for a Technical Support Desk Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineer submit your CV including an outline of your experience as a Technical Support Desk Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineer role you desire