Purpose & Overall Relevance for the Organization:
To ensure all orders [customer and special handling/3rd Party] are booked in where required and dispatched in accordance with customers specifications agreed parameters whilst adhering to the adidas (UK) Limited transport policy.
Key Responsibilities:
* Reporting to Distribution Team Leaders and Manager where applicable.
* Understand all aspects of booking in deliveries with customers in line with the adidas group transport and distribution policy.
* Understand account requirements for delivery.
* Ensure all aspects of delivery records are kept up to date to include business software including Manhattan and SAP and Microsoft Office based tracking reporting.
* Work closely with Transport to ensure the most efficient transport solution is in place to achieve delivery in a cost-effective way.
* Investigate all delivery failures, report back on findings and raise claims where applicable.
* Adhere to all departmental SLA’s and targets.
* Ensure any deliveries that fall out of the required trade month are reported to the team leaders.
* Provide POD’s where required for internal customers upon request.
* Co-ordinate collections where required.
* Respond to delivery queries and discrepancies for both internal and external customers.
* Ensure all weekly KPI reports are kept up to date.
Authorities:
* …
* …
Key Relationships:
* Warehouse
* Transport
* 3rd Party vas/embellishers/Transport Providers
* Customer Service Team
* VAS
* Returns
* Credit control
* Inbound
* Footlocker and Benelux teams
* Ops Support
* Purchase Order Management
* Customers
Knowledge, Skills and Abilities:
* Informing, Planning
* Timely decision making
* Functional/Technical skills
* Integrity and Trust
* Customer focus
* Peer relationships and support
* Time management
Requisite Education and Experience / Minimum Qualifications:
* Good PC Skills and intermediate level of Microsoft Office suite in particular Excel.
* Knowledge of SAP, Manhattan,IC and Assist would be an advantage
* Good communication skills
* Ability to work on own initiative