Personnel Solutions are looking for an enthusiastic and personable Aftersales Advisor to join our client's team in Worksop, S80. This role serves as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.
Hours
8am - 5pm
Monday to Friday
Every other Saturday morning paid at overtime
£27,040
Duties
* Comply with company Safety, Health and Environmental (SHE) policies at all times.
* Work in accordance with the Service Flow.
* Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.
* Plan work by running ADP service due reports, checking customer data quality, and arranging work with customer, capturing mileage via C200 or verbally.
* Create job cards, checking for existing parts and service WIPs and campaigns, consulting with customer and follow through to completion. Load job into Customer Compliance System.
* Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.
* Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
* Maximise service and parts profitability through the use of professional sales techniques.
* Load workshop schedule to maximise workshop capacity utilisation.
* If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
* Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
* Meet and greet all customers on arrival in a professional and friendly manner.
* Check vehicles in and out via Workshop Loading in ADP.
Requirements
* Excellent customer service skills
* Able to build good relationships internally and externally
* Basic technical understanding of products
* Understanding of Operators Licence Laws and Regulations
* Knowledge of the Autoline system (non-essential) (Kerridge)
* Negotiation skills – Able to negotiate effectively with the aim of reaching agreement with customers
* Highly organised & proven administration skills
* Ability to work under pressure and without supervision
* PC literate – competent user of MS Office and able to quickly learn new software packages
* Able to work as a team player and multi-task within a busy department
To apply
To apply for the Aftersales Advisor role, please do so online and a member of the team will be in touch.
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