We’re recruiting for Customer Service Advisors to earn to £12.21 per hour. Customer Service Advisor benefits: Casual Dress. Relaxed Environment. Chatty, Sociable Atmosphere. Training is included to prepare you for this role Customer Service Advisor role: * Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers * Responsible for accurate and timely update of all Customer data * Responsible for case managing customer requests and queries in an accurate and timely manner * Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction * Responsible for supporting your team and line manager in delivery of business objectives * Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs * Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs * Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice * Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures Customer Service Advisor pay: £12.21 per hour