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Strategy & operations manager

London
NALA
Operations manager
Posted: 21h ago
Offer description

Overview

Base pay range

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business and team significantly, raised funding, and been named to the Forbes Fintech 50 in 2025.

We operate two core products:

* NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora.
* Rafiki, our B2B payments infrastructure, powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp. We act with urgency, think deeply, and put our customers first always. At NALA, this is ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.


Your Mission

Drive growth by leading high-impact projects, optimising operations, and forging strategic partnerships — all powered by data and execution.


Your Responsibilities In This Role

* Building and optimising scalable processes to support Nala's hyper-growth
* Leading and executing end-to-end core infrastructure projects
* Exploring and defining projects to prioritise, and setting timelines to reach goals quickly
* Managing critical vendor relationships and building performance tracking systems
* Developing strategic supply chain partnerships and negotiating commercial terms


Must-have Requirements

* 2+ years of work experience in a fast-paced environment (preferably McKinsey, Bain, BCG, Top Tier IB or other strategy consulting firms)
* Experience coding with SQL, Python, or R
* A track record of owning and leading complex projects end to end
* Ability to break complex problems into smaller parts and work with data
* Willing to relocate to Nairobi, Kenya
* Natural curiosity and willingness to make an impact
* An interest in the financial industry


Nice to have requirements

* Additional language skills


Success in the role looks like


3-Month Metrics

* Project Ownership: Leading at least one cross-functional infrastructure project with clear progress as we scale our operations


6-Month Metrics

* Project Delivery: Managing a portfolio of projects across our operations, finding efficiencies across different teams to create a more scalable operation


Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter. If successful you will be selected for a four-stage interview process:

* [30 mins] Interview with the Talent Team
* [60 mins] Interview with the Operations Manager
* Assessment and assessment review interview
* [45 mins] Leadership Interview(s)
* Final interview with a member of our leadership team to discuss your motivation and questions


Benefits

* 23 Days Off Plus Kenyan Bank Holidays
* Private Medical for you and dependents (optionally) from day one
* Birthday Leave: a bonus day off in your birth month
* Learning Budget: $1000 annually for learning and development
* Free Lunch: Every day
* Monthly Birthday Party: social events each month


Seniority level

* Mid-Senior level


Employment type

* Full-time


Job function

* Other


Industries

* IT Services and IT Consulting

Referrals increase your chances of interviewing at NALA.

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