At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
FibreNest, part of the BUUK Infrastructure Group, are looking forCustomer Support Specialistwho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.
This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.
Purpose of this role
To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.
Your key responsibilities are
Respond to ...