At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
FibreNest, part of the BUUK Infrastructure Group, are looking for3xCustomer Support Specialist'swho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.
Our FibreNest contact centre operates between the hours are between 08:00 - 20:00 Monday - Friday, and 09:00 - 17:00 weekends and bank holidays, with our Customer Support Specialists rotating through weekly shift patterns.
Purpose of this role
To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.
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