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Helpdesk administrator

London
Skanska
Helpdesk administrator
Posted: 10 July
Offer description

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Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone, could joining us be your next career move?

Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Administrator to join the Commercial Property Maintenance team at 51 Moorgate, London.

The purpose of the role will be to provide operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk

You’ll:

* Assume overall control of computerised maintenance system on sites, which fall under group portfolio
* Raise additional work task numbers
* Coordinate work with onsite building assistants
* Organise planned and reactive sub-contractors
* Raise internal requisitions for materials and subcontractors
* Produce work in progress reports
* Assist in compiling monthly reports for client meetings
* Issue monthly PPM invoices
* Issue additional work and/or material invoices
* Assist with compilation of financial spreadsheets
* Provide day-to-day management of the CAFM system to ensure we meet our contractual obligations
* Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
* Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times
* Raise reactive jobs in line with contract/SLA requirements and allocate accordingly
* Ability to prioritise workloads and work well under pressure
* Good computer skills especially Word and Excel
* A working knowledge of PPM & reactive systems
* Excellent communication skills both written and verbal
* Ability to confidentially deal with clients, managers, engineers and sub-contractors
* Contributing to the success of the team
* Flexible approach to work tasks
* Positive, can-do attitude towards work tasks and Helpdesk team
* Previous experience of using a CAFM system
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