Senior Product Operation and Excellence Manager
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About Our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive scientific, technical and medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders to innovate and commercialize ideas, products and processes.
About The Role
We are seeking a seasoned Senior Product Operations & Excellence Manager to join Elsevier’s Shared Technologies organization. This function encompasses critical platforms such as Identity & Access, the API Platform, and the Internal Developer Platform, supporting 10+ product squads across these domains. As we implement and scale Aha! as our central product roadmapping tool (integrated with Jira for delivery tracking), this role will be instrumental in building operational excellence, maintaining data integrity across both systems, and ensuring that our product roadmaps and OKRs accurately reflect our strategic and delivery progress.
Responsibilities
* Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
* Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
* Uphold high‑quality, reliable data standards across Aha! and Jira to support planning, tracking, and communication.
* Ensure product managers are equipped and trained to apply operational processes consistently.
* Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
* Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
* Track and communicate progress on complex deliveries with multiple dependencies across teams.
* Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
* Lead change initiatives to enhance collaboration between product, technology, and delivery teams.
Requirements
* 10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology‑driven organizations.
* Passion for developing people, elevating product craft, and contributing to a healthy, engaged product culture.
* Proven experience designing and managing product processes and operating frameworks.
* Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
* Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.Excellent communication skills, capable of influencing across product, technology, and leadership teams.
* Detail‑oriented, structured, and disciplined in managing multiple complex workstreams.
* Comfortable working cross‑functionally with diverse teams to drive alignment and operational consistency.
Work‑Life Balance and Benefits
We provide a healthy work/life balance across the organisation and a host of wellbeing, parental leave, study assistance, and sabbaticals.
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers, and private medical benefits
* Wellbeing programs
* Life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel season ticket loan
* Electric Vehicle Scheme
* Optional dental insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for the elderly and children
* RECARES days to support charities and causes you care about
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Employee discount scheme via Perks at Work
About The Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Information Services
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London, England, United Kingdom
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