Operations Compliance Coordinator
Location: Newcastle, Hybrid working
Pay Rate: £12.30 per hour
Full Time: 37.5 hours per week, Monday - Friday 9am until 5pm
Main Responsibilities and Objectives:
1. To ensure all candidate files are fully compliant based on each job category / contract compliance
2. Follow all documented processes and compliance checklists to ensure accurate compliance as per each contract and job category.
3. Responsible for delivering an excellent candidate experience throughout the compliance process.
4. Ability to work towards targets and manage your day effectively.
5. Ensure all systems are fully updated with all activity, all comments and actions documented to provide a full
6. audit history.
7. Deal with customers and candidates on the telephone in a professional, calm manner
8. Be passionate about people and be driven to deliver an exceptional client and candidate experience.
9. Achievement of required productivity levels, KPI achievement and quality output
10. Responsible for your own learning, identifying any knowledge gaps to your line Manager
11. Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation
12. Ensuring that all work is conducted in accordance with Manpower's values and standards
13. To ensure all compliant candidate files are successfully submitted to the Central Compliance Team right first time
14. Any other duties which may be requested by the Operational Compliance Management
Key Skills
15. IT literate including MS Word, Excel, PowerPoint & Outlook and all at intermediate / advanced levels
16. Able to analyse and process large amounts of data
17. Excellent verbal and written communication skills and ability to communicate at all levels
18. Excellent administration and numeracy skills
19. Excellent organisational and planning skills
20. Be able to work on own initiative and maintain excellent time management
21. Able to work to targets and deadlines and thrive under pressure
22. Can deal with high volumes of work and tight deadlines and is able to effectively prioritise without jeopardising attention to detail