Housing Officer (Complex Case Team) £35,500 per annum including Car allowance Bedford Permanent Full time (37 hours per week) We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times. What you will be doing: · Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. · Managing cases where a greater focus or intervention is required. · Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. · Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. · Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary. We’d love to meet someone with: · Excellent customer service skills putting the customer at the heart of what we do · Good problem-solving, negotiation and influencing skills · Strong communication skills, both written and verbal · Excellent time management and organisational skills · Experience of working in partnership with internal teams and external organisations to achieve shared goals Amongst what we offer you is: · A competitive salary of £35,000 (inclusive of essential car user allowance) · 28 days holiday PLUS Bank Holidays · A generous contributory pension scheme · Private health care · Free life assurance · Access to an extensive suite of wellbeing services and tools including a digital gym · Opportunities for learning and development · Discounted gym membership · Retail discount scheme Please note the successful candidate will need to complete a Basic DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible