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ila (I live around), is an emerging Build to Rent property management company. We celebrate all that is great about city centre living and offer a service led approach to making their community a home.
The company’s ambition is to become the UK’s leading specialist manager of Build-to-Rent residential communities across the UK.
About the role
Kew Curve is a new BTR scheme in Brentford, London consisting of 223 residential apartments. The Maintenance Technician (MT) will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.
The MT will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will collaborate with the Community Manger, the site team and other teams across the UK to ensure that KPI’s are achieved to include, robust health and safety management, a variety of repairs and maintenance, cost efficiency and positive resident reviews, whilst maintaining the highest of standards on site.
Key Responsibilities and Activities
• Assist with the creation and implementation of operational processes & procedures.
• Involvement with the snagging and defects management programme.
• Work with the Head of Mobilisation and Community Manager to ensure the site is ready for the arrival of residents and high standards of presentation and maintenance are maintained.
• Assist with motivating the on-site team by communicating well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
• Carry out specific daily/weekly tasks as agreed with the Community Manager and Head of FM/H&S.
• Ensure security of the property including fitting locks, fixing doors and windows if applicable.
• Complete painting and decorating work within the building and external areas when required.
• Change light bulbs/fittings and complete basic electrical works where specialist attendance is not required.
• Flushing taps in communal areas and vacant apartments on a regular schedule as agreed by the Head of FM/H&S and WRA.
• Repair and install furniture, shelving, TV’s, pictures etc in a safe and proper manner.
• Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets.
• Regularly inspect utilities supplies and provide meter readings when necessary.
• Maintain and order suitable replenishment stock of spares needed on site.
Facilities Management and Health & Safety.
• Conduct a variety of planned and reactive repair and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments and within external areas.
• Conduct regular testing of fire alarm and emergency lighting systems.
• Investigate and assess any issues that require professional attention and provide a detailed description of the issue, so contractors are properly instructed.
• Monitor and assist contractors on-site to ensure they comply with the site rules and abide by the site’s induction protocols including “permit to work.”
• Monitor works conducted by suppliers and report any concerns.
• Always ensure compliance with all current statutory legislation with respect to H&S, COSHH and the environment to safeguard yourself, residents, staff, and members of the public.
• Ensure all risks to visitors, staff and residents are removed or reported.
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
• Assist with overseeing turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
• Identify incidents and maintenance issues promptly ensuring the necessary action is taken.
• Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes.
• Ensure all on-site tools and equipment are kept in good, safe working order.
• Ensure all documentation is kept in order relating to the role, including updating CAFM system.
• Ensure that any professional qualifications held are kept up to date and you attend any sufficient training required for your role.
• Undertake any ad-hoc tasks deemed necessary by the Community Manager/Head of FM/H&S.
Customer Service
• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
• Seek ways to exceed service expectations of residents and enhance the brand.
• Assist with helping to achieve positive resident reviews on various online platforms to include, but not limited to, home views and Google.
• Assist with ensuring the smooth running of all aspects of the community.
• Assist with managing and processing the customer journey, from moving in, throughout tenancy to moving out.
Education, Qualifications & Experience
• Good level of Secondary school education or equivalent.
• Qualified and able to complete minor electrical works (18th Edition preferred)
• Basic plumbing and mechanical knowledge.
• Experience in a similar role, including maintaining a wide range of equipment, basic carpentry, basic plumbing, painting and decorating, mastic of shower cubicles, gardening and minor electrical works.
• Experience in a customer facing role.
• Good knowledge of Health and Safety legislation.
• In-depth knowledge of risk assessments, Planned Preventative Maintenance, and facilities management. • Basic computer skills and knowledge of Microsoft Word and Outlook. Ability to learn/use CAFM
• Able to read, fully understand and follow drawings and sketches to fully grasp requirements and in line with manufacturer’s data sheets.
Character & Ability
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• Excellent oral and written communication and customer-facing skills.
• Ability to deal with difficult situations.
• Proven ability to engage with customers, colleagues and third party suppliers.
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. Able to work without constant supervision.
• Ability to undertake repetitive heavy lifting with appropriate equipment if necessary.
• A good eye for detail and a practical approach.
• A good understanding of business coupled with a professional attitude.
• Friendly and approachable, self-motivated, professional, resilient, adaptable.
• Ability and willingness to work flexible hours as determined by the needs of the business.
This job description has been designed to indicate the general nature and level of work performance by employee in this post. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification/experience required by employees assigned to the role. Ila reserves the absolute right to review, revise amend and replace the contents of this Job description from time to time to reflect the changing needs of the business and to comply with legislation
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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