We’re looking for an ambitious and people-focused Inside Sales Manager to lead and energise a team of five Account Managers across London, Sweden, and Finland. You’ll inspire the team to deliver outstanding client experiences, drive renewals and retention, and uncover growth opportunities across an established customer base; creating a high-performance culture that delivers strong commercial results.
Why IDX?
Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Vodafone and Bupa.
Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.
Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.
Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.
Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!
Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!
* 25 days annual leave, plus a day for your birthday and holiday trade scheme available!
* Hybrid working (Tue/Wed/Thu in office)
* Flexibility; for when life happens
* Health cash plan allowing you to claim back on every day healthcare costs incl. dental, vision, psychotherapy, acupuncture and more!
* Mental Health support including company Employee Assistance Programme
* Private medical insurance, available by personal contribution
* Discounted gym membership options at Fitness First
* TechScheme and Shop Street access
* Culture Committee focused on regular social, educational and community based activities
The Role
As an Inside Sales Manager at IDX, you'll be a critical part of driving customer lifetime value through strong team leadership, disciplined pipeline management, and a high-performing sales culture. Success in role will mean improving renewal performance, increasing account growth, and building a scalable, data-driven inside sales operation whilst nurturing a team of junior sales individuals to reach their potential.
What You’ll Be Doing
Team Leadership & Performance Management
* Lead, coach, and develop a team of five across multiple locations.
* Set clear individual and team KPIs aligned to renewal rates, revenue growth, call activity, conversion, and customer retention.
* Conduct regular 1:1s, performance reviews, and coaching sessions.
* Create a high-performance, accountable, and positive team culture.
* Support onboarding and ongoing training for team members.
* Drive renewal performance across the existing customer portfolio.
* Identify opportunities for upselling, cross-selling, and new business generation within existing accounts.
* Ensure effective management of high-volume sales pipelines and customer touchpoints.
* Monitor forecasting accuracy and sales reporting.
* Implement strategies to improve conversion rates and customer lifetime value.
Operational Excellence
* Manage daily sales activity and workflow to maximise productivity and responsiveness.
* Ensure CRM data quality, pipeline hygiene, and accurate record keeping.
* Analyse sales metrics and trends to identify improvement opportunities.
* Collaborate with marketing, customer success, and operations teams to improve customer engagement and retention outcomes.
* Support process improvements and automation initiatives where appropriate.
Customer Experience
* Ensure the team delivers a professional, consultative, and customer-focused sales approach.
* Handle escalated customer issues or complex negotiations when required.
* Maintain strong understanding of customer needs, buying behaviours, and renewal drivers.
About You
* Proven experience in inside sales management or similar environment (ideally 1-2 years)
* Experience in high volume Subscriptions, SaaS, Services, or recurring revenue business models.
* Experience leading teams in a high-volume sales environment.
* Strong coaching and performance management capability.
* Demonstrated success managing renewals, retention, and account growth.
* Commercially minded with strong analytical and reporting skills.
* Experience using CRM platforms and sales reporting tools.
* Excellent communication, organisation, and stakeholder management skills
About Us
IDX isn’t your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award‑winning communication solutions are seen by billions every month across a global audience.
We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.
An Inclusive Workplace
IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.
Not sure you meet every requirement? We’d still love to hear
Studies show that people from underrepresented groups often don’t apply unless they meet every qualification. We know that no candidate is perfect, and we value diverse backgrounds and experiences.
If you need any support or adjustments during the hiring process, just let us know, we’re happy to help.
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