SThree are pleased to announce that we're searching for a talented Credit Controller (Benelux) to join our team!
The successful candidate will be responsible for maintaining a portfolio of clients and applying collection
activity in line with current processes and protocol to ensure that timely invoice payments are met.
The role demands excellent communication skills and the ability to problem solve, supporting the delivery of effective resolution of client disputes and stakeholder queries. The credit controller should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve customer experience.
The role also requires the ability to identify cross-functional learning opportunities in order to improve the overall client experience and support 'Right First Time' processing.
Who will you be working for?
SThree is the global STEM-workforce consultancy. We connect sought-after specialists with dynamic organisations around the world. We advise businesses, build expert teams, and deliver project solutions to drive innovation across STEM sectors, helping them to Outpace tomorrow, together.
What are the key expectations of this role?
* Manage a portfolio of client accounts ensuring invoices are paid
promptly
* Utilising all available communication channels, prioritising telephone
contact
* Utilise relationships with key stakeholders to drive query resolution
and payment
* Ensure a best in class client experience
* Deliver monthly debt, cash collection and DSO targets
* Produce monthly customer statements
* Work collaboratively with Sales Ledger, Placement Support and Billing
to maintain accurate customer records, including but not limited to;
payment allocation, master data management, credit note application
etc
* Attend regular ledger reviews with Credit Control Manager/Team
Leader
* Select and escalate accounts to Legal or Trade Debt Partners where
appropriate
* Maintain accurate records in SAP
* Managing financial compliance and adherence to SThree process
* Support Credit Control Team Lead with ad hoc initiatives
Knowledge & Experience:
* Finance/collections experience, preferably in a B2B environment
* Fluent French or Dutch speaker (desirable but not essential)
* Working knowledge of credit risk principles
* Experience of managing a high volume ledger
* Good working knowledge of SAP (desirable)
* Expert communication and presentation skills
* Ability to review data and confidently make decisions
* Great negotiator
* High degree of proficiency with Microsoft Office software (Excel, MS Word).
* Self-starter, disciplined, and detail oriented with ability to work
Benefits for our U.K. teams include:
The choice to work flexibly from home and the office, in line with our hybrid working principles
Bonus linked to company and personal performance
Generous 28 days holiday allowance, plus public holidays
Annual leave purchase scheme
Five days paid Caregiver/Dependent leave per annum
Five paid days off per year for volunteering
Private health care, discounted dental insurance and health care cash back scheme
Opportunity to participate in the company share scheme
Access to a range of retail discounts and savingWhat we stand for...
We're committed to ensuring that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and connected. If you need any assistance or reasonable adjustments in submitting your application please let us know, and we'll be happy to help.
What we stand for..
We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help