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Customer and trading manager

Stoke-on-Trent
Sainsbury
Trading manager
€35,000 a year
Posted: 17h ago
Offer description

Responsibilities

* Lead a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse and replenishing shelves.
* Run a full store operation single‑handedly overnight, responsible for the full shift and the safety and well‑being of colleagues.
* Ensure that standards are brilliant come morning so we’re ready to serve customers.
* Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.


Qualifications

* Comfortable with night shift working and adaptable to the physical and mental impact of these shift patterns.
* Previous line management responsibilities in a fast‑paced operational environment.
* Resilient to deal with both the mental and physical demands of working nights.
* Provides brilliant customer service and coaches a team to do the same.
* Has experience delivering and monitoring KPI’s or other performance indicators.
* Can manage disciplinaries, performance issues or other employee‑relations issues.
* Leads operations and is comfortable doing this alone in absence of more senior management.
* Has a track record of delivering customer service and coaching colleagues.
* Experience leading a team in a fast‑paced, customer‑facing environment – motivated others and drove performance.
* Operational leadership skills – taken responsibility for store operations in the absence of senior managers.
* Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
* Has managed employee relations issues, including performance and absence management.
* Experience working night shifts in a high‑volume operational environment – created a safe, supportive atmosphere during out‑of‑hours trading.


Benefits

* £4,500 premium on top of base salary; nightshifts run 22:00–08:00.
* Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays, Saturdays and at Argos every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – match of 4–7.5% of pension contributions.
* Sainsbury’s share scheme – discounted investment building.
* Well‑being support – access to emotional support, counselling, legal, and financial advice.
* Colleague networks – link with like‑minded people to fulfil potential.
* Cycle‑to‑Work scheme – opportunity to hire a bike and equipment, saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
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