The Colorectal Service is looking to recruit a new member of the team to work within our service. You will join the existing admin and management teams as a specialist Patient Pathway Tracker.
This involves helping to validate waiting lists, correct data, training of staff, and overall helping patients progress from GP referral to NHS treatment.
These are computer-based roles involving various electronic data sources to ensure patients' journey to treatment occurs without delay, including entering data into our systems to monitor and ensure patient safety.
This role is based at St Peter's Hospital and may involve travel to Ashford for training or meetings with the Validation Team.
Main duties of the job
Patient Pathway Trackers will manage new and follow-up waiting lists, monitor RTT pathways, validate and assess the Trust's performance against the 18-week RTT standards. They will act as local experts on RTT guidance and focus on tracking overdue follow-ups to prevent 'loss to follow-up'. They will also monitor and audit elective patient pathways to ensure timely treatment.
About us
Ashford and St. Peter's Hospitals NHS Foundation Trust serves over 410,000 people across North-West Surrey, parts of Hounslow, and beyond. Our dedicated staff provide a wide range of services across two hospital sites and in the community. We aim to be one of the best healthcare trusts in the country, committed to staff wellbeing, professional development, and flexible working.
Application closing times may vary, so early submission is encouraged.
Details
* Date posted: 14 August 2025
* Pay scheme: Agenda for Change
* Band: Band 4
* Salary: £28,860 to £31,671 per annum, including HCAS
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 323-AC5873-SK
* Job locations: Ashford and St. Peter's Hospitals, Guildford Road, Chertsey, KT16 0PZ
Job responsibilities
Work as part of the clinical team as a local expert on RTT 18-week guidance, reporting, and service improvements to enhance patient experience and care quality.
Person Specification
Qualifications (Essential)
* GCSEs A-C in English and Mathematics or equivalent
* Relevant medical administration knowledge
Qualifications (Desirable)
* IT qualifications
* Degree level qualification
Knowledge (Essential)
* Proficient in MS Excel
Knowledge (Desirable)
* NHS waiting list targets
* Trust's vision, values, and strategic objectives
Experience (Essential)
* Teamwork and independent work
* Use of Microsoft Office applications
* Excellent IT skills
Experience (Desirable)
* NHS administrative experience
* Waiting list management and pathways knowledge
* Experience with NHS data systems and Cerner
Skills (Essential)
* Strong verbal and written communication
* Analytical and problem-solving skills
Skills (Desirable)
* Data manipulation in spreadsheets
Other requirements (Essential)
* Honesty, reliability, trustworthiness
* Flexibility to meet team and service needs
* Respectful treatment of patients and colleagues
Additional notes
This post is subject to the Rehabilitation of Offenders Act and requires a DBS check.
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