Overview
Customer Service Team Leader at Paddy Power. You will be the welcoming host for our customers in our retail shops, engaging warmly to provide best-in-class service and create a friendly atmosphere. You will promote our online and retail products and services and contribute to delivering outstanding hospitality in the dynamic world of retail betting.
Starting Salary: £12.75 per hour
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before—we will provide full training. It’s your attitude that counts!
How you’ll do it
We want people who will exceed customers’ expectations, build effective relationships, and create a warm, positive environment that customers love. This role primarily involves hosting customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries, and informing customers about latest promotions.
Responsibilities
* Assisting customers to place bets through various channels (betting terminals, telephone services, and in-shop transactions)
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Acting in the absence of the Shop Manager to ensure smooth shop operations
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
* Competitive salary including pay increase
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our four values and strive to be an inclusive employer. We encourage applicants from all backgrounds, ways of thinking and working. You don’t have to meet all requirements listed to apply. If you need adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
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