IT Change & Release ManagerLocation: Bristol (Hybrid – 3 days in office)Salary: £50,000 + excellent benefitsWe are recruiting for a defence organisation in the UK. With over 2,000 employees across multiple locations.As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol.Your RoleIn this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services.Key responsibilities include:Governing and controlling changes and releases across all environmentsReducing the risk and impact of releases on systems and usersReporting on KPIs and performing trend analysisManaging Post Implementation Reviews and driving service improvementsSupporting process documentation and toolingChairing meetings such as CAB and Change PlanningAssisting with audits and deputising for the Change & Release Lead when neededKey requirements:At least 3 years’ experience in IT Change ManagementExperience in a customer service or service desk environmentFamiliarity with ITSM tools (e.g., Jira, Remedy, ServiceNow)ITIL knowledge (certification desirable)Clear communication skills and a collaborative mindsetAbility to manage workloads with urgency and focusPassion for continuous improvement and challenging the status quoInterested?If you’re ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we’d love to hear from you.