We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy‑related issues across a residential housing portfolio.
The Housing Officer position requires the successful candidate to be office‑based full‑time during the initial training and induction period, before moving to a hybrid arrangement of 2–3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running.
The Role
* Managing a patch of tenancies and delivering a comprehensive housing management service.
* Acting as the main point of contact for tenants and leaseholders.
* Investigating and resolving anti‑social behaviour, harassment, neighbour disputes and tenancy breaches.
* Managing succession, assignment and unauthorised occupation cases.
* Carrying out estate inspections and identifying health and safety, environmental and estate management issues.
* Working with internal departments and external agencies to resolve tenancy and estate‑related matters.
* Conducting tenancy sign‑ups and supporting new tenants to sustain their tenancies.
* Managing transfer and mutual exchange applications.
* Responding to resident enquiries and progressing cases in line with service standards.
Key Requirements
* Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer.
* Experience managing anti‑social behaviour and tenancy breach cases.
* Knowledge of housing management and landlord and tenant legislation.
* Knowledge of legislation and tools used to address anti‑social behaviour.
* Experience carrying out estate inspections and tenancy management casework.
* Experience managing succession, assignment and unauthorised occupation cases.
* Experience working within a local authority, housing association or registered provider.
* Full UK Driving Licence and access to a vehicle.
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