Location: Stoke on Trent
Contract Type: Permanent
Hours: Full Time
Salary: Up to £29,000.00 per year
VJ Technology is a UK market leading distributor of fixings, fasteners and building consumables to the construction and infrastructure sector. With over 160 professionals, we pride ourselves on exceptional customer experience where service is a way of life. Our culture is driven by transparency, innovation, recognition and continual improvement within a relaxed but highly professional environment that encourages learning, development and community engagement.
Mainline, part of VJ Technology, is a global leader in high quality fasteners, profiles and accessories for the rainscreen façade industry, recognised for over 30 years of innovation and as the only supplier able to colour match to any manufacturer’s façade panels. Our vision is to be the UK’s leading construction supply chain partner, and our mission is to deliver seamless, innovative, sustainable and efficient supply chain solutions.
Our values:
Driven – passionate, innovative and accountable;
Supportive – inclusive, collaborative and caring;
Focused – acting with integrity and always putting the customer first.
Your purpose is to manage customer debts, payments and credit control processes while delivering excellent customer service across calls, emails and online platforms. You will support sales, customer service and finance teams in maintaining efficient operations and high customer satisfaction.
Key Responsibilities
• Monitor customer accounts and chase overdue payments.
• Allocate incoming payments and resolve invoice queries.
• Review credit limits, prepare aged debt reports and manage cash flow.
• Place accounts on stop or escalate debt issues when needed.
• Maintain accurate financial and administrative records.
• Ensure compliance with credit policies and regulations.
• Support daily office operations and Sales Administration.
• Keep databases and Sage systems up to date.
• Handle customer complaints and general clerical tasks.
• Manage office supplies, facilities, appointments and meeting schedules.
• Open new customer accounts and ensure accurate invoicing.
• Approve supplier payment runs and complete daily bank reconciliations.
• Maintain regular customer contact and monitor payment behaviour.
• Request PODs and ETAs from suppliers and liaise closely with sales/operations.
• Work toward departmental KPIs and contribute to smooth business operations.
Skills you possess:
• Proven experience as a credit controller or relevant role
• Proficient in Microsoft Office Programs
• Experience of handling a varied workload
• Sound decision making and judgment
• Strong IT literacy, especially knowledge of Excel, Word, PowerPoint, Outlook and Sage accounting packages
• A passion for great customer service and an ability to work collaboratively within a team.
Special considerations: while the role is primarily Monday to Friday, occasional weekend work may be required.
Benefits:
• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
You may have experience of the following: Credit Controller, Credit Control Administrator, Credit Control Assistant, Credit & Accounts Administrator, Accounts Receivable Administrator, AR Administrator, Finance Administrator, Collections Administrator, Debt Recovery Administrator, Customer Accounts Coordinator, Customer Service & Finance Administrator, Office Administrator, etc.
REF-(Apply online only)