Company Description
At The Ideal Garden, we believe everyone deserves a beautiful outdoor space. Since 2014, we’ve helped homeowners across the UK bring their gardens to life with premium landscaping and garden products. Whether you're a seasoned DIYer or just getting started, our aim is to make outdoor projects easy, enjoyable, and rewarding. With a solid 5-star Trustpilot reviews score for 8 years running, we’ve built a reputation for top-quality products, honest advice, and friendly, reliable service.
Role Description: Customer Service & Sales Support
Location: Iver (on-site, full-time)
We’re looking for a confident, proactive Customer Service & Sales Support professional to join our growing team in Iver. You’ll be the friendly voice and helpful hand that supports customers before, during, and after their purchases - whether that’s over the phone, via email, or in person.
You’ll handle a variety of tasks, from answering customer enquiries and processing orders, to supporting the wider sales team and helping ensure every customer enjoys a smooth, positive experience.
What You’ll Be Doing:
* Responding to customer queries by phone and email in a friendly, helpful manner
* Providing product information, delivery updates, and general advice to ensure customers are fully supported
* Maintaining a high level of service and professionalism across all communications
* Managing phone calls with clear, polite, and effective phone etiquette
* Processing orders over the phone
* Helping to ensure a smooth and seamless customer journey, from first contact through to post-purchase support
What We’re Looking For:
* Strong customer service and communication skills
* A positive attitude and a willingness to go the extra mile for customers
* Ability to multitask and stay organised in a fast-paced environment
* Confident phone manner with good etiquette
* Strong written English and attention to detail
* Ability to work well independently and as part of a small, friendly team
* Previous experience in sales support or customer service is an advantage
Requirements:
* Experience in a similar customer-facing role desirable but not essential
* Proficiency in basic computer systems (e.g. email, order software, CRM tools)
Why Work With Us?
* Join a supportive, close-knit team in a family-run business
* Help customers create their dream gardens
* Enjoy variety in your day-to-day role
* Be part of a growing brand with a loyal customer base!