National Income Service Income Recovery Officer – 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) sends over 100,000 invoices to customers and brings approximately £400m of regulatory charges and fees income into the EA. As the single point of contact for income, NIS focuses on billing and debt activities across the organisation.
We have an exciting opportunity (up to 12 months) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. This dispersed role will involve working with colleagues across the country to maximise income recovery.
Key Responsibilities
* Engage customers through written and verbal contact to discuss outstanding payments, building strong relationships.
* Support organisational delivery objectives by maximising income recovery.
* Respond to incidents as required, which may attract additional payment and training.
* Analyse data to support activities and translate evidence into actionable steps.
We are looking for:
* Excellent communication and organisational skills.
* Experience in debt collections or customer service roles, with confidence in producing and analysing data.
* Resilience, flexibility, and the ability to manage a varied workload.
* A focus on delivering good quality outcomes and a willingness to propose innovative ideas.
* Comfortable managing own workload as part of a dispersed team.
Contact & Additional Information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full‑time post; part‑time or flexible hours are welcomed. Travel to other Environment Agency offices or venues may occasionally be required.
Interviews are expected to take place via Teams on or around 8 December.
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Length of contract: Up to 12 months.
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