Role: Customer Outcome Tester
Location: Hybrid
Contract Type: 9/12 Month Contract
Salary: £38,000 - £40,000
Our client are looking for a detail-oriented and curious Customer Outcome Tester to join their Controls & Assurance team.
Please Note: This is purely an urgent contract position
This is a key role within their first line control function, where youll assess customer interactions, identify risks, and provide meaningful insight to help shape better customer experiences. If youre passionate about doing things right and influencing change through data-led insights, wed love to hear from you.
The Role:
As a Customer Outcome Tester, youll be responsible for conducting risk-based testing across a range of customer journeys. Using a structured testing framework, youll evaluate quality and compliance across interactions, identifying potential risks to customer outcomes, internal standards, and regulatory obligations.
Through your analysis an...